HP Probook 640 G2, HP ProBook 640 G3, HP ProBook 645 G2, HP ProBook 645 G3, HP ProBook 650 G2, HP ProBook 650 G3, HP ProBook 655 G2, HP ProBook 655 G3, HP ZBook 17 G3, HP ZBook 17 G4, HP ZBook Studio G3, HP x360 310 G2, HP Pavilion x360, HP ENVY m6, HP 11 Notebook PC. Numerous batteries, however, are internal to the notebooks and mobile workstations, meaning a technician's services will be necessary to replace them.
Also, since the batteries are not created to be user replaceable, HP also recommended owners of affected laptops not to attempt replacing the batteries on their own.
HP has recalled some laptop and mobile workstation batteries due to an overheating problem. Three of those incidents resulted in property damage totaling $4,500, and in one instance a user suffered a "minor injury" from a first-degree burn to the hand.
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HP has issued instructions for using its battery validation tool to check if your laptop is impacted.
For customers with further questions, HP has set up a detailed FAQ on the battery recall. HP will provide free battery replacement services by an authorized technician. They were also sold online at places like Amazon and HP's own web store. In some cases, that overheating could cause the batteries to become unstable and catch fire.